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CNI Support Services
CNI provides our customers a choice of both
(on-site) or depot (off-site) hardware and software support services. We also
provide Support Contracts and Time/Material billing options.
- PC / Hardware Support
- We can troubleshoot, repair and
upgrade your PCs, as well as install, configure and troubleshoot
software.
-
We
can also
troubleshoot, repair and
upgrade
and
support other devices -
servers, printers, scanners, and other peripherals including
recommendations, setup and installation.
- Network Support
- We support the following:
- Peer-to-Peer, Windows NT
Server. 2000 Server, 2003 Server, Small Business Server, network
installation, design & configuration, network cabling.
- network security -
Virus protection,
hardware firewalls, software firewalls, routers, anti-spyware tools,
spam filtering for email.
-
Remote Connectivity –
Remote Email with Microsoft’s Exchange server, VPN (Virtual Private
Network) connections, remote connections to the desktop at your
office, Terminal Services.
- PC/Network Support Services Agreements
- Our support agreements cover
virtually everything (servers, desktops, updates, phone support and
more)
- Our Block Service Contracts are
normally 20, 50, 100 and 200 hours, but additional contracts can be
tailored as required.
- These contracts are open-ended
sold at discounted rates based on the hours of the contract.
- They do not expire until all
time is used up, protecting you from price increases while providing
flexible support.
- Call us for details, terms and
conditions.
- On-Site & depot Hardware Support
- System Upgrades
- System Add-ON's
- System Maintenance
- On-Site & depot Software Support
- Software Upgrades
- Data Conversions
-
We can help you convert case or contact information stored in other
formats into your contact management database to eliminate
re-entering information.
- Security Implementation
- Internet / Telephone Remote Support and Help
Desk
-
Having a problem with your software? Or are you just interested in
learning how to use features of any of our supported software? We will
get you set up with GoToMyPC, which will allow us to log into your
computer and help you resolve a problem, or even train you - while you
are sitting at your desk. Call to schedule an on-line session at your
convenience.
- On-Site Network Support
- System Upgrades
- System Add-ON's
- System Maintenance
- Software Upgrades
- Security Implementation
-
End-User Training
-
We
can conduct hands-on group training sessions in our training facility,
or small hands-on training sessions at your office. We can also work
one-on-one with any of your staff members. Pricing varies depending on
number of students and location of training.
- Web Page
Maintenance
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